Looking to return something?
Not a problem.We keep our returns process simple and fair like our delivery process - unlike other companies in the industry who make you jump through hoops to return products. We don't want you to have the difficulty and hassle of contacting couriers, paying extortionate returns fees and taking full responsibility for returns - so we created hassle free, easy returns.
Our returns policy is simple - we'll come and collect your return from your location, on a day of your choosing. The collection charge may vary as follows:
In accordance with the Consumer Rights Act 2015, you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. In addition to your legal rights, we also allow you to return goods for any other reason within 30 days from the day of delivery, however, this will incur a collection charge.
- For collections of accessories only, or 4 or less packs of packed products, this charge is £29.95 + 10% of your returned accessories value.
- For collections of 5 or more packs of packed products, this charge is £49.95 + 10% of your returned packed items value.
- Service fees will be excluded from the return value.
In accordance with the Consumer Rights Act 2015, you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. In addition to your legal rights, we also allow you to return goods for any other reason within 30 days from the day of delivery, however, this will incur a collection charge.